Safeguarding: External Support Services, Advice & Information for students & parents
Making referrals:
Single point of access (SPA) Kingston and Richmond:
For consultation: 020 8457 5008
Make an online referral to the single point of access
Out of office: 020 8770 5000 and ask to speak to the duty social worker
Hounslow Children’s Services: 0208 583 6600
Out of office: 020 8583 2222 and ask to speak to the duty social worker
Email: childrensocialcare@hounslow.gov.uk
General Advice
Kingston Youth Support Services
https://www.kingston.gov.uk/children-young-people-families
Richmond
https://www.richmond.gov.uk/youth
Support & Advice by topic:
Addiction
Addiction Helper
Phone: 0800 044 8267
https://www.addictionhelper.com/
24/7
GamCare
Phone: 0808 8020 133
https://www.gamcare.org.uk/
24/7
Ad Fam
Anxiety/ Panic Attacks
No Panic
Phone: 0330 606 1174
https://nopanic.org.uk/
10.00 – 22.00
Bullying
Kidscape
Parent Advice line: 07496 682 785 (phone and WhatsApp)
Domestic Abuse and Violence
National Domestic Abuse Helpline
Phone: 0808 2000 247
24/7
National Centre for Domestic Violence
Phone: 0844 8044 999
Drugs
Talk to Frank
https://www.talktofrank.com/
Eating Disorders
Beat
Phone: 0808 801 0677
9am-12am Mon-Fri
4pm-12am Weekends & Bank Holidays
https://www.beateatingdisorders.org.uk/
Faith Based Support
Muslim Youth Helpline
Every day 4pm-10pm
https://myh.org.uk/how-we-can-help/call-us/
Families in Prison
Phone: 0808 808 2003
Mon- Fri 9am-8pm
Sat & Stin 10am-3pm
https://www.prisonersfamilies.org/
Family Relationships & Parenting Support
Phone: 0808 8002222
Mon- Fri 9am-9pm
Sat & Sun 10am-3pm
Gender Diversity
Mermaids
Monday, Tuesday, Thursday, Friday 9am-6pm
0808 801 0400
Grief
Cruse
Phone: 0808 808 1677
https://www.cruse.org.uk/
Saying Goodbye Project
Phone: 020 8547 1552
Email: info@kingstonbereavementservice.org.uk
https://www.kingstonbereavementservice.org.uk/
Good Grief Trust
Email: hello@thegoodgrieftrust.org
https://www.thegoodgrieftrust.org/
Winston’s Wish
Helpline: 08088 020 021
Mon-Fri 8am and 8pm
E-mail: ask@winstonswish.org
Sexual Identity
The Proud Trust
Proud Connections
Web Chat: Tues, Weds & Thursday 12pm-6pm
https://www.theproudtrust.org/proud-connections/
Mental Health
Mind
Info Line: 0300 123 3393
https://www.mind.org.uk/
Mon – Fri 0900 - 1800
Rethink
https://www.rethink.org/
Mon – Fri 1000 – 1300
Kooth:
(Access free, safe and anonymous support.)
https://www.kooth.com
Young Minds
Parents Advice Line: 0808 802 5544
https://youngminds.org.uk/
Mon – Fri 0930 - 1600
Childline
Phone: 0800 1111
www.childline.org.uk
24/7
NSPCC
Phone: 0808 800 5000
https://www.nspcc.org.uk/
Online Safety
Please see our Online Safety & Gaming Support Page
Parenting Support
Family Lives
https://www.familylives.org.uk/
Rape and Sexual Assault
Rape Crisis
Email: rcewinfo@rapecrisis.org.uk
Sexual Health for Young People
Your Healthcare
Phone: 020 8339 4783
Text: 07781 488019
Email: contraception&sexualhealth@yourhealthcare.org
Off The Record Richmond
Self Harm
Self-Injury Support
https://www.selfinjurysupport.org.uk/
SelfharmUK
Suicide prevention
HOPELINEUK (PAPYRUS)
Phone: 0800 068 4141
Email: pat@papyrus-uk.org
Text: 07860039967
Mon – Sun 0900 - 2400 including Bank holidays
Samaritans
Phone: 116 123
Email: jo@samaritans.org
24/7
Young Carers
Kingston
https://www.kingstoncarers.org.uk/young-carers/
Richmond
https://www.richmondcarers.org/services/services-for-young-carers/